Bespoke commissions
Every portrait is made entirely to order, which means each one is unique to you and your pet. Because of this, I'm unable to accept returns or offer refunds once work has begun.
Before I start painting, I'll be in touch to confirm all the details - size, photo, and any specific requests. Please make sure everything is correct at this stage, as changes may not be possible once the painting is underway.
Cancellations
If you need to cancel your order, please get in touch as soon as possible. Cancellations can be accepted before work has begun, but once painting has started I'm unable to offer a refund.
Proofs
Before your portrait is dispatched, I'll send you a proof for approval. This is your opportunity to flag anything you'd like adjusted. Once you have approved the proof, the painting will be dispatched and no further changes can be made.
Damaged in transit
In the unlikely event that your portrait arrives damaged, please get in touch within 48 hours of delivery with photographs of the damage. I'll do everything I can to put it right.
Something doesn't feel right?
I want every customer to love their portrait. If something isn't right, please reach out before leaving a review and give me the chance to help. I'm always happy to talk things through.
